19. Complaints Procedure: Data Protection Privacy Notice
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We are committed to protecting personal data. We take all complaints regarding the handling of personal data seriously. This policy sets out our procedure for managing complaints.
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A complaint is any expression of dissatisfaction regarding how we have handled personal data, including Insecure data handling, failure to meet data protection rights (e.g. Subject Access Requests) or unfair or unlawful processing.
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Individuals can make a complaint by emailing janet@janethoylenotary.co.uk or by writing to us at St James House, 9-15 St James Road, Surbiton, Surrey, KT6 4QH. Please include your name, contact details and full details of the complaint.
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We will acknowledge receipt of your complaint within 30 days. The complaint will be investigated by us. A substantive response will be provided without undue delay.
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We will keep records of all data protection complaints, including the nature of the complaint and the actions taken, to help improve our services.
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If you are dissatisfied with our response, you have the right to complain directly to the Information Commissioner's Office (ICO), the UK's supervisory authority: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.