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Complaint Information

I very much hope that you will have been pleased with the service and if there are any causes for concern you would raise them with me. However, in order to comply with the rules and regulations of the Faculty Office this part of my website contains the procedure for bringing a complaint should you not be satisfied with the service I have given. 

 

Do take some time to read these notes as at the end of our meeting I will ask you to sign a hard copy of this form for my records.

Complaints Procedure 

 

 1) My notarial practice is regulated through the Faculty Office of the Archbishop of Canterbury:

Address: The Faculty Office, 1 The Sanctuary, Westminster, London, SW1P 3JT   

Telephone 020 7222 5381

Email: faculty.office@1thesanctuary.co.uk

Website: www.facultyoffice.org.uk

 

 2) If you are dissatisfied with the service you have received please do not hesitate to contact me directly.

 

 3) If I am unable to resolve the matter you may then complain to The Notaries Society, of which I am a member, who have a Complaints Procedure which is approved by The Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.

 

 4) In that case please write (but do not enclose any original documents) with full details of your complaint to:-

The Secretary of The Notaries Society

PO Box 1023

Ipswich IP1 9XB

 

Email: secretary@thenotariessociety.org.uk

If you have any difficulty making a complaint in writing, please do not hesitate to call The Notaries Society / the Faculty Office for assistance.

 

 5) Even if you have your complaint considered under The Notaries Society Approved Complaints Procedure, you may at the end of the procedure or after a period of 8 weeks from the date you first notified me that you were dissatisfied, make your complaint to the Legal Ombudsman*, if you are not happy with the result:

 

Legal Ombudsman

PO Box 6806

Wolverhampton

WV1 9WJ

 

Telephone: 0300 555 0333

Email: enquiries@legalombudsman.org.uk

Website: www.legalombudsman.org.uk 

 

 6) If you decide to make a complaint to the Legal Ombudsman, you must refer your matter to the Legal Ombudsman within one year from the act/omission or within one year from when you should reasonably have known there was cause for complaint.

*certain kinds of commercial entities are not eligible to make a complaint to the Legal Ombudsman - please refer to the Legal Ombudsman Scheme Rules or consult the Faculty Office.

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