Complaint Information

I very much hope that you will have been pleased with the service and if there are any causes for concern you would raise them with me. However, in order to comply with the rules and regulations of the Faculty Office this part of my website contains the procedure for bringing a complaint should you not be satisfied with the service I have given. 

 

Do take some time to read these notes as at the end of our meeting I will ask you to sign a hard copy of this form for my records.

Complaints Procedure 

 

 1) My notarial practice is regulated through the Faculty Office of the Archbishop of Canterbury:

Address: The Faculty Office, 1 The Sanctuary, Westminster, London, SW1P 3JT   

Telephone 020 7222 5381

Email: faculty.office@1thesanctuary.co.uk

Website: www.facultyoffice.org.uk

 

 2) If you are dissatisfied with the service you have received please do not hesitate to contact me directly.

 

 3) If I am unable to resolve the matter you may then complain to The Notaries Society, of which I am a member, who have a Complaints Procedure which is approved by The Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.

 

 4) In that case please write (but do not enclose any original documents) with full details of your complaint to:-

Christopher Vaughan

The Secretary

The Notaries Society

Old Church Chambers

23 Sandhill Road

St James

Northampton

NN5 5LH

 

Email: secretary@thenotariessociety.org.uk

Telephone: 01604 758908

 

If you have any difficulty making a complaint in writing, please do not hesitate to call The Notaries Society / Faculty Office for assistance.

 

 5) Even if you have your complaint considered under The Notaries Society Approved Complaints Procedure, you may at the end of the procedure or after a period of 6 months from the date you first notified me that you were dissatisfied, make your complaint to the Legal Ombudsman*, if you are not happy with the result:

 

Legal Ombudsman

PO Box 6806

Wolverhampton

WV1 9WJ

 

Telephone: 0300 555 0333

Email: enquiries@legalombudsman.org.uk

Website: www.legalombudsman.org.uk 

 

Certain types of commercial entities are not eligible to make a complaint to the Legal Ombudsman - please refer to the Legal Ombudsman Scheme Rules or consult the Faculty Office.

 

 6) If you decide to make a complaint to the Legal Ombudsman, you must refer your matter to the Legal Ombudsman:-

  • Within 6 months of receiving a final response to your complaint and

  • Six years from the date of act/omission; or

  • Three years from when you should reasonably have known there was cause for complaint (only if the act or omission took place more than six years ago)

The act or omission or when you should have reasonably known there was cause for complaint, must have been after 5th October 2010.

*certain kinds of commercial entities are not eligible to make a complaint to the Legal Ombudsman - please refer to the Legal Ombudsman Scheme Rules or consult the Faculty Office.

Janet Hoyle Notary Public, Room 9, 38-42 Fife Road, Kingston Upon Thames, Surrey, KT1 1SU.

Main Number: 07722 241095.

Please do not hesitate to contact me via my contact form

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